Attending a sales appointment during the COVID-19 crisis

RetireAustralia has been closely monitoring the evolving situation regarding Coronavirus (COVID-19). In response, we’ve made some adjustments to the way we conduct sales appointments within our communities to help protect the health and wellbeing of you, our residents and staff.

Retirement villa for sale

What can I expect?

Your first appointment with one of our friendly sales consultants will be held on the phone. Once you’ve had a good chat and they understand what you’re looking for, they’ll talk you through our available properties and take you on a virtual tour of our community via a video conferencing tool like Zoom or FaceTime – and if you don’t have a device that supports this technology, let your sales consultant know and they’ll work with you to find another solution.

If you’ve found a property you’re interested in, your consultant will arrange a time for you to attend a viewing of the property at the village. To limit exposure around the village however, we’re only able to offer viewings of a maximum of two properties at any one time (and two people per viewing).

Before your on-site appointment

Your sales consultant will meet you at the village entry, where you’ll need to complete a health declaration form and agree to our village entry protocol.

You’ll then be asked to follow your sales consultant in your vehicle to the property. We ask that you drive to limit any incidental contact with residents or staff within our community.

During your on-site appointment

Your sales consultant will enter the property and ask you to wait at the door while they point out the key features of the property.

You’ll then be able to enter the property for a maximum of 10 minutes. During your viewing, we ask that you refrain from touching anything within the property. Your sales consultant will remain in the living area to answer any questions you may have while you take a look around.

Throughout your appointment, your sales consultant will ensure they maintain a minimum distance of 1.5 metres between you. We ask that you also respect these social distancing guidelines during your visit to our community.

After your on-site appointment

Once your viewing is complete, your sales consultant will have a brief discussion with you about the next steps in our appointment journey. They will also provide you with some additional information on the property that you can review together online.

In a few days, you’ll receive a follow-up call from your sales consultant to check-in and answer any further questions you may have.

Ready to call our community home?

If you’ve fallen in love with one of our properties and are ready to make a deposit, we can arrange for this to be handled at your house to avoid you having to make another trip out.

Before we hold this meeting, we’ll ask that you complete a health declaration form to confirm you’re feeling healthy and well on the day.

Keeping everyone safe throughout this process is paramount, and if at any point you have any questions or concerns, just ask us. We’re here to help!

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