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This Privacy Policy applies to RA (Holdings) 2014 Pty Limited (ABN 75 603 289 792) and its related bodies corporate listed in Appendix A (“RetireAustralia“, “we“, “our” or “us“).
RetireAustralia is the leading private owner, operator, and developer of retirement villages in Australia. We currently manage 29 retirement villages with over 4,419 villas and apartments across New South Wales, Queensland, and South Australia.
This Privacy Policy explains how we manage the personal information we hold about you. The way we handle your personal information is governed by the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”) established under the Privacy Act.
“Personal Information” is information that identifies a person or from which a person can reasonably be identified. It includes information such as your name, address, date of birth, contact details and emergency contacts. If you receive aged care services, it may also include “sensitive information” such as your care records, medical history, treatment and advice you have been given by health professionals, and other information relevant to your care or the services we provide.
The types of personal information we may collect and retain include, but are not limited to:
If you are a prospective resident, resident or guest at any of our retirement villages or receive aged care services, we may also collect and retain personal information relating to:
If you are a prospective resident, resident or guest at any of our retirement villages or receive aged care services, we may also collect and retain sensitive personal information about you, including your health information. Sensitive personal information may include information about:
If you are an employee, contractor, business partner, service provider, job applicant or visitor at any site owned or operated by us, we or our third-party vendors may also collect and retain:
We may collect your personal information in a variety of ways, for example:
The Privacy Act imposes strict obligations on us regarding the handling of personal information. We will only collect, retain, use or disclose your personal information if:
If you provide us with personal information about another person, you must ensure that you are authorised to do so. You must also inform that person of who we are, that we will use and disclose their personal information in accordance with this Privacy Policy, and that they can gain access to that information in accordance with this Privacy Policy.
We may collect, hold, use, and disclose your personal information to provide you with the services and information you request, and to perform our functions and activities. If you do not provide us with the information we request, we may be unable to provide you with a service or maintain a relationship with you.
Without limitation, we may collect, hold, use, and disclose your personal information for the purposes of:
If you are a prospective resident, resident or guest at any of our retirement villages or receive aged care services, we may also collect, hold, use and disclose your personal information for the purposes of:
If you are an employee, contractor, business partner, service provider, job applicant or visitor at any site owned or operated by us, we also collect, hold, use, and disclose your personal information for the purposes of:
We may disclose your personal information to:
From time to time, we may disclose your personal information to entities outside of Australia, including other companies within the RetireAustralia corporate group. These countries include New Zealand. We will take reasonable steps to ensure that any overseas entity to whom we disclose your personal information is carefully chosen and has policies, procedures, and systems in place to ensure your personal information is otherwise handled in accordance with the Privacy Act.
Where access to personal information is required by a medical practitioner who is not registered with the Australian Health Practitioner Regulation Agency and is located outside Australia, Information may only be transferred to that medical practitioner where a person’s consent has been provided, except where a person’s consent cannot be reasonably and practicably obtained.
Dealing With RetireAustralia online
This Privacy Policy applies to your use of our website (www.retireaustralia.com.au) and any personal information you may provide to us via our website. 6.2 When you visit our website, we may collect certain information about your visit including the time and date of your visit, any information or documentation that you download, your IP address, your browser type, domain names, referring website address and internet protocol details of the device used to access the site and cookies. For more information about how we use cookies, please see our Cookie Policy.
Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be handled in accordance with their privacy policy. If RetireAustralia has obtained your information directly from you and it is reasonable to assume that you expect us to do so, we will use your personal information to communicate with you directly for the purpose of promoting our villages and services. RetireAustralia will ensure to offer you a straightforward method to opt out of receiving direct marketing messages, and will promptly cease sending such communications upon your request.
Security of your personal information
We may hold your personal information in many ways, including in physical and electronic form. Your personal information is stored exclusively within Australia. The security of your personal information is important to us and we will take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification and disclosure.
We have implemented policies, procedures, and systems to keep your personal information secure and ensure our compliance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act and for any disclosure required under the Foreign Acquisitions And Takeovers Act 1975 (Cth).
We will take reasonable steps to encrypt when securely transfer, destroy and de-identify personal information when we no longer require the information, or we are no longer required by law to retain that information.
Access and correction of information
In general, you may request access to the information that we hold about you at any time by either contacting your village manager (if you are a resident or guest) or by contacting us through various options listed in the “Contacting Us” section below. We will respond to your request for access within a reasonable time.
You may be required to demonstrate your eligibility to access the requested information, for example, by providing reasonable evidence of your identity. If we refuse to give you access to any personal information, we will provide you with reasons for our refusal and the relevant provisions of the Privacy Act we rely on to refuse access.
We may recover the reasonable costs of our response to a request for access to personal information.
We take reasonable steps to make sure that the information that we collect, use, or disclose is accurate, complete, up-to-date, complete, relevant, and not misleading. However, if you believe your information is incorrect, incomplete, or not current, you can request that we update this information by contacting your village manager (if you a resident or guest) or by contacting us through various options listed in the “Contacting Us” section below. We will respond within a reasonable period after the request is made. If we decide not to correct your personal information, we will provide you with reasons for our decision. You may request that we associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
Opt-Out
You retain the right to withdraw or opt out from having your personal information retained by RetireAustralia. You can reach out to RetireAustralia through various contact options listed in the “Contacting Us” section below. However, it’s important to note that opting out may result in a loss of communication or support from RetireAustralia that could otherwise be available to assist you.
Lodging a complaint
If you have a complaint about how we handled your personal information, you can either contact your village manager (if you are a resident or guest) or contact us using the contact details below. You may wish to consider putting your complaint to us in writing. This will help us understand your complaint and may assist you if you wish to take your complaint further (for example by going to the Australian Information Commissioner). We will acknowledge receipt of your complaint and endeavour to provide a response within a reasonable timeframe.
If you are not satisfied with how your complaint is handled by us, then you may lodge a formal complaint with the Office of the Australian Information Commissioner at:
Telephone: 1300 363 992
Post: Office of the Australian Information Commissioner GPO Box 5218, SYDNEY NSW 2001 Fax: +61 2 9284 9666 Email: [email protected]
If you wish to contact us regarding our handling of your personal information or any of the matters covered in this Privacy Policy, please either contact your village manager (if you are a resident or guest of one of our retirement villages) or contact us:
RetireAustralia welcomes your comments regarding this Privacy Policy.
RetireAustralia reserves the right to amend this Privacy Policy from time to time. In the event that we amend this Privacy Policy, the amended version will be posted on our website https://retireaustralia.com.au/privacy-policy/ and will be effective from the date of posting.
This Privacy Policy was last updated in June 2024.
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(1) Entity is part of a joint venture partnership with less than 100% ownership by RetireAustralia corporate group. (2) No equity held in this entity, but all beneficial rights are attributable to the RetireAustralia corporate group.
