I’m really proud of Glengara Care. It’s the kind of place that I would consider for my own mother.
Dr Brett Robinson
CHIEF EXECUTIVE OFFICER
As Chief Executive Officer of RetireAustralia, Brett brings a wealth of unique and complementary experiences to the role. Not only does he have over a decade of CEO and executive leadership experience in organizations founded on care, health, and wellbeing, but he’s a medical doctor and former professional rugby player.
Brett’s rugby career saw him play 16 test matches for the Wallabies and take on the role of the inaugural captain of the ACT Brumbies, after which he obtained a PhD in Clinical Orthopaedics from Oxford University. Off the field, Brett made a significant contribution to his sport as the General Manager of the Australian Rugby Union’s High Performance Unit.
Brett’s medical training helped shape his thinking, analytical and leadership styles. He says the most important part of any patient interaction is taking his or her medical history – asking the right questions, really listening to their answers, and providing the time and space to get a sense of the real issues at play.
“As a medical student and doctor, you have to learn to listen, and understand that it’s often what sits beneath that is a driving force for a patient’s behavior or concern. It’s always more complex than it appears.”
Brett brings this same patience, empathy, and compassion to his role as CEO.
“Purpose is the essence of why we exist. I want to be part of a business that cares for and supports people. At Glengara Care, you’re not a number, you’re someone who is really important to us and our team.”
Brett draws a contrast between traditional residential aged care, in which the built environment was designed for the benefit of clinical drivers, and Glengara Care, which has been designed for the benefit of residents.
“Residential aged care can feel very clinical, with lino two thirds of the way up the walls, shared bathrooms, the smell of antiseptic and a sterile environment. At Glengara Care, residents receive nurse-led high care in a beautiful environment that genuinely feels warm and caring.”
“You’re still in your own home, you can live with your partner, your pet can join you and you can live as independently as possible without losing control of your environment. Ultimately we want to provide a community where older Australians can thrive and enjoy life.”
“For many of our team members, their purpose in life is to look after older people and make them feel loved and supported. While I’m not doing that directly every day, I’m so proud to be working with people who do.”
Brett’s experience of seeing his own father spend months in high care has given him great compassion for what families go through.
“It’s such an emotive time for families and for those individuals. The ability to nurture people through that is a privilege if you can do it well and proudly. I’m really proud of Glengara Care. It’s the kind of place that I would consider for my own mother.”
Retire Australia Holdings Pty Ltd ABN 97 141 496 282 and its related companies and trusts (“RetireAustralia”, “we“, “our” or “us“) operate this Website. We respect your privacy. When we handle personal information about you we will comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) which are contained in the Privacy Act.
We may collect personal information, including health information, about you in connection with our services which include the operation and management of retirement villages and related services to our residents.
We collect, hold, use and disclose your personal information principally for the purpose of providing you with our services or processing your application to us for our services.
Other purposes of collection include:
responding to requests and enquiries that you make to us;
providing you with access to our publications;
informing you about important village operational issues and events;
maintaining the quality, amenity and safety of our villages;
day to day administration relating to our villages and services; and
complying with the laws that apply to us.
We collect your personal information directly from you when you deal with us over the telephone or by email or letter, visit our Website and provide your details on our Website, including when you make enquiries on our Website, subscribe to our publications or book a tour of our facilities.
Sometimes we may also collect information from third parties such as relatives, your appointed attorneys, professional advisers, health care providers, contractors that help us perform our services and other member of the RetireAustralia corporate group.
How we collect, hold, use and disclose any sensitive information (e.g. health information) is governed by our Privacy Policy. We will ask for your consent before we collect sensitive information about you from a third party except where the Privacy Act allows us to do so without your consent (for example to assist us to manage an emergency).
If you provide us with personal information about another person, you should make sure that you are authorised by that persons to do so and where possible that the person has been made aware of the matters contained in this Privacy Collection Statement.
If you do not provide all or part of the information we request, we may be unable to send you publications or information, respond to your enquiries, provide services to you or take your circumstances into account when we provide our services to you. However, you can still access other information on the Website.
We may disclose your personal information to:
our employees, contractors and service providers who help us perform our services (for example, IT and administrative service providers);
other companies within the RetireAustralia corporate group;
health care professionals or other individuals (such as family members or carers), with your consent or where required or authorised by law;
your representatives, for example, lawyer or attorney, as authorised by you;
our professional advisers, such as insurers, accountants, auditors and lawyers;
government and regulatory authorities where required or authorised by law to disclose your personal information;
other entities, with your consent (either express or implied).
We do not usually disclose your personal information to entities outside Australia. However some information may be provided to our related corporation in New Zealand. We will take reasonable steps to ensure that any overseas entity to whom we disclose your personal information is carefully chosen and has policies, procedures and systems in place to ensure your personal information is otherwise handled in accordance with the Privacy Act.
Our Privacy Policy contains more details about how the RetireAustralia group of companies handles personal information. In particular it describes in how you can:
access and seek correction of the personal information we hold about you; and
lodge a complaint relating to a breach of the APPs and how we will deal with such a complaint.
Our Privacy Policy can be made available on request or can be accessed on our website.
For further information, please contact the Retire Australia Privacy Officer at:
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